Refund & Membership Policy
Simple Solutions by Rachel K. Smith
Effective Date: 06/27/2026
Refund & Membership Policy
Thank you for choosing Simple Solutions by Rachel K. Smith. This policy outlines our guidelines regarding consultations, tutoring services, memberships, cancellations, and refunds.
Consultation Services
Consultation appointments are reserved specifically for each family. Payment is required at the time of booking to secure your appointment.
If you need to reschedule, please provide at least 24 hours' notice. Appointments canceled with sufficient notice may be rescheduled based on availability.
Consultation fees are non-refundable once the consultation has been completed.
No-shows or cancellations made less than 24 hours before the scheduled appointment are not eligible for a refund.
Tutoring Services
Tutoring sessions are reserved in advance and require payment before the scheduled appointment unless otherwise agreed upon.
Tutoring appointments canceled with at least 24 hours' notice may be rescheduled.
Sessions canceled with less than 24 hours' notice or missed without notice are considered forfeited and are not eligible for a refund.
Memberships
Memberships are billed automatically on a recurring monthly basis unless otherwise stated.
Your membership includes access to all current member benefits while your subscription remains active.
You may cancel your membership at any time before your next billing date. Once canceled, your membership will remain active until the end of your current billing period, after which your access to member resources and community benefits will end.
No partial-month refunds or prorated refunds will be provided after a membership payment has been processed.
Digital Resources
Due to the immediate access provided to downloadable resources, templates, recordings, and other digital materials, all digital purchases are final and non-refundable.
Billing Errors
If you believe you have been charged in error, please contact Simple Solutions within 10 business days of the transaction. Billing concerns will be reviewed promptly, and any verified errors will be corrected.
Exceptional Circumstances
Simple Solutions understands that unexpected situations may arise. Requests outside of this policy may be reviewed on a case-by-case basis at Rachel's sole discretion.
Contact
If you have questions regarding this policy, please contact:
Simple Solutions by Rachel K. Smith
DBA Simple Solutions